Introduction

Blue Line Service Center is committed to providing reliable, professional and affordable appliance repair services. This policy ensures transparency, fairness and complete customer satisfaction.

What This Policy Covers

This policy applies to all repair and maintenance services provided by our certified experts, including any spare parts replaced during service.

30-Day Service Warranty

If your appliance develops the same issue within 30 days after service, we’ll repair it again at no cost. Your satisfaction is our priority.

Warranty on Replaced Parts

All replaced parts are covered under warranty ranging from 7 days to 6 months (depending on the product type and issue). We ensure durable solutions.

Refund Eligibility

Refunds may be approved under the following conditions:

• Service could not be completed due to technical reasons.
• The same issue persists despite repeated attempts within the warranty period.
• Refund requests are made within 3 days of service completion.

What Is Not Covered

• Appliance damage caused by misuse, negligence, or third-party tampering.
• Failures caused by external factors like voltage fluctuations or water damage.
• Refunds requested for reasons unrelated to service quality.

Refund Process

To initiate a refund, provide:

• Service invoice or job ID
• Brief description of the issue
• Photo or video proof (if applicable)

Our team will respond within 48 hours.

Appointment Cancellations

You may cancel or reschedule up to 4 hours before the appointment. Late cancellations may incur a minimum visit fee.

Policy Updates

Blue Line Service Center reserves the right to update this policy. Any revisions will be posted on this page.

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